Operations Administration Support

Company: Albatross Travel                                                                          Location: Larkfield

Department: B2B Operations Team                                                         Reporting to: Operations Supervisor

Role Overview

To provide the necessary administrative support to the Albatross Travel Operations Team, in line with customer/supplier needs and deadlines, to help ensure that working with Albatross is effortless. rusbankinfo.ru

The Albatross Way

To succeed at Albatross you are professional in nature and display the best characteristics of being human. You care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

Key Responsibilities

• Obtain customer rooming lists, via TC, inputting into the booking system and sending to suppliers in line with the deadlines.
• Request Tour Information from customers and ensuring information is passed to all relevant suppliers.
• Obtain regular tour updates from customers, via TC, in line with procedures.
• Screen departmental calls, when necessary.
• Assist with booking Eurotunnel crossings for the team when booking periods open.
• Deal with ferry confirmations for the team including checking, attaching and sending customer ferry confirmations. Applies to P&O, Eurotunnel, Stena Line, Irish Ferries & DFDS for day sailings only.
• Provide holiday cover & support to the Creative Administrator, creating and distributing the customer tour travel packs.
• Additional administrative support when required.
• Promotes and demonstrates the Albatross Way

Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.

Key Skills & Mind-Set

• Builds positive working relationships that help everyone to achieve their goals and business objectives

• Looks for the win-win in all situations
• Is forward-thinking with a general sense of curiosity

• You are an excellent communicator having the confidence to speak to all stakeholders on the phone or in-person

• Plans, prioritises and manages multiple projects and workloads effectively

• Has a positive mindset in all situations

Please note that this list is not exhaustive

What success looks like?

• The B2B Division works effectively as one team demonstrating the Albatross Way
• Playing my part in the achievement of financial results, leading towards meeting our Ambition in 2022/2023
• Improved service levels for everyone that the team works with – internally and externally
• Client trust scores exceed 80%