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Our Leadership Team

Our approach towards our people means that our business is full of leaders, but the people who are ultimately responsible the delivery of our results, whether that be financial results, people results, customer or supplier results are listed below.

To contact any of our Leadership Team please call or email the People & Administrative Services Team on: +44 1732 879194 or email enquiries@albatrossgroup.com.

Steve Hornby

Steve Hornby

Group Chief Executive Officer

Having completed his degree in Business Administration at the University of Bath, Steve spent the next 10 years living and working overseas working with a number of companies primarily in the travel industry living in Austria, Australia, New Zealand and South Africa. In 1999 Steve joined the Company as Incoming Manager of what was then the Albatross Travel Group. In 2006 Steve moved with his family to Wiltshire to take up the role of Managing Director of group tour operator, Success Tours. Two years later Steve joined Sean Taggart in purchasing the Albatross Group from founding directors Sally and Manfred Thelen eventually taking on the role of Chief Operating Officer. In 2016 he was appointed Chief Executive Officer and in 2017, together with Chief Financial Officer, Adam Handy, completed another buyout of the Group’s shareholding. Steve plays a leading role within the group tourism industry and is currently Chairman of the British Association of Wholesale Tour Agents. He still lives with his family in Wiltshire near Bath splitting his time across the business working 2-3 days a week at the Group’s head office in Kent.

Adam Handy

Adam Handy

Group Chief Financial Officer

Following a successful career within mainstream tour operations, Adam joined Albatross as the Head of Finance in 2007 and was promoted to the Group Board in 2009. He is a member of the Chartered Institute of Management Accountants and expanded his brief within the Group to incorporate the role of Managing Director for Door2Tour.com. Given Adam’s passion and experience in People, Leadership and Management and online technology Adam is now also responsible for the Group’s Service Departments incorporating Accounts & Finance, People & Administration and IT. Adam takes an active interest in his local community and until recently was a passionate chairman of nearby Larkfield Football Club in Kent for many years.

Emma Pennycard

Emma Pennycard

Group People Director

Emma joined Albatross from TWA Getaway, a specialist tour operator to the USA, as UK Product Manager in 2000. Emma was promoted to Head of Product in 2006 before being appointed to the Group Board in 2009 in the capacity of Purchasing & Product Development Director. In 2014 she moved into the newly created position of People Director, taking strategic responsibility for the Group’s most valuable asset, its People.

 

Denise Bridges

Denise Bridges

Managing Director, Albatross Travel

Having worked as a long-time and trusted supplier to the Albatross Group in her role as Travel Trade Sales Director for Paramount Hotels, Denise joined Albatross in 2011 in a new role of Head of UK Sales, initially focusing on developing business from our core customer base of UK coach operators.

 

In early 2013, Denise was promoted to running wholesale in its entirety reporting to the CEO. In 2015 Denise was promoted to Managing Director of Albatross Travel, and in April 2016 took overall responsibility for all our business to business brands. Denise joined the Group Board in September 2016.

Euan Landsborough

Euan Landsborough

Managing Director, Albatross Tours (Australia)

Following a very enjoyable holiday in Australia in the mid-1990’s during which Manfred & Sally Thelen decided that they would like to start a business there, they entered into a partnership with Euan Landsborough to start Albatross Australia. Up until then, Euan had been running his own small niche tour operation to Europe. Euan is a co-owner of Albatross Australia and his ongoing passion for Europe continues to lie at the heart of our success today.

Tony Flanagan

Tony Flanagan

General Manager, Success Tours

Having worked in the group travel organiser market for many years, Tony has built many long lasting relationships with key organisers within the industry. Tony joined the Albatross group 10 years ago as National Sales Manager for Success Tours. He was promoted in 2013 to positon of General Manager taking over full responsibility for the long-term development of the brand. In 2016 Tony spent a year in the role of Director of Sales taking responsibility for all of the Group’s business to business brands, including Albatross travel, returning to Success Tours in 2017 to resume the helm. Tony has a passion for most sports and is also a keen runner. He spends much of his weekends running a local youth football team helping many young children nurture their talent.

Edwina Cooke

Edwina Cooke

General Manager, Albatross Tours (Australia)

Edwina has over 20 years of travel industry experience and was one of the first Flight Centre Managers. Edwina moved into a senior management role and was responsible for the growth and success of the business across 35 retail stores with a turnover in excess of $100 million.  Edwina has run her own consulting business focusing on customer service, managed a business unit for one of Australia’s largest banks and worked in the field of Personal and Professional Development.  Edwina is delighted to have returned to the travel industry in 2015 as General Manager Albatross Tours (Australia).

Ross Aveling

Ross Aveling

Group IT Manager

With 20 years’ experience in information technology, Ross began his career working with a family-run marketing communications business focused on supporting client pharmaceutical companies operating within the healthcare industry.  Initially specialising in data management and analytics, he took on a broader IT operational role and ultimately had overall responsibility for ensuring all the company’s technology needs were met.  With accelerated development of technologies constantly driving change in all business processes, Ross was keen to work for a larger, more innovative organization, and joined The Albatross Group in 2006.  Since then he has built and maintained a modern and reliable IT infrastructure, capable of keeping pace with and supporting the group’s rapid growth, underpinned with a heavy emphasis on quality customer care and support.  Appointed IT Manager in 2015, Ross is eager to explore and advance technology-led systems and processes for Albatross, its partners and customers.

Heather Geraghty

Heather Geraghty

Head of Finance

Heather originally joined Albatross in 2000 as an Admin Assistant after taking a break from her career to bring up her family. Prior to this Heather had worked in Accounts departments for both manufacturing and service industries. Over time at Albatross Heather made the move into the Accounts department, she has since passed her AAT qualification and is now in her final stages of CIMA.  Heather has gained her knowledge by working across all aspects for the accounts roles, which has put her in a good position to be able to now head up the Accounts team at Albatross.