Tour Sales & Operations Coordinator Job Profile

Company: Scenic and Continental Car Tours                                                                       Location: Larkfield

Department: Tour Sales and Operations                                                                              Reporting to: James Wickenden

Role Overview

Sell and look after a selection of tours, created by the Contracting and Group relations team, ensuring that they accurately meet both the consumer and supplier expectations. Continually build and improve relationships with our customers and suppliers (including visits when required).

The Albatross Way

To succeed at Albatross you are professional in nature and display the best characteristics of being human. You also care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

Key Responsibilities

• Deal with a wide selection of incoming sales enquiries from clients and consumers, this includes taking new bookings and producing quotes
• Control all holiday tours from the moment they are sold to our clients until they have travelled, ensuring that all elements of the tour have been booked in a timely manner, meeting all deadlines/response times and client travel packs are posted on time.
• Work closely with the Route planning and operations coordinator to ensure travel packs are correct and dispatched to clients no later than 4 weeks prior to tour departure. This also includes making sure all clients have paid their final balances before travel packs are dispatched
• Chase up any overdue balances for clients
• Process initial level complaints and escalate to Management if necessary.
• Attend tours as well as car/trade shows when required to meet clients and improve product knowledge
• Demonstrates the Albatross Way on a daily basis

Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.

Key Skills

• Excellent attention to detail, grammar and numeracy, as accuracy is important in the work we do
• Excellent communicator, having the confidence to speak to clients on the phone or in person
• The ability and confidence to negotiate
• A highly organised individual who is not afraid of stepping outside of their comfort zone
• Is able to multi-task in a fast paced environment
• Ability to make timely decisions and assess the impact those decisions may have
• Have a positive mind-set in all situations

Please note that this list is not exhaustive

What success looks like?

• Satisfied customers and suppliers that trust us and work with us year after year
• Effectively managing your workload
• Respected by others whilst working effectively with all teams
• Developed value-added service levels for everyone you work with
• Great relationships with all of your stakeholders

Albatross Benefits

• Salary- £18k per annum (rising to £20, 767 per annum after passing probation)
• 21 days Holiday pa pro rata (plus 3 days office closure and a day off for your Birthday each year)
• Pension
• Childcare Vouchers
• Employee Assistant Line
• Free Parking On Site
• Travel concessions and more.

This is a full time role working 9am-5pm in the Larkfield Office.