Hotel Contractor & Administrator

Job Title               Hotel Contractor & Administrator

Job Type             Full time, Permanent

Salary                   Depending on Experience

We are seeking a Hotel Contractor & Administrator to join our dynamic Team. This position is a great opportunity for a contractor with a track record of effective workload management and communication.

You will be responsible for accurately contract and administer all of the accommodation necessary to operate our scheduled and group tours, whilst building, nurturing and maintaining key supplier relationships.

Working as part of a team, you’ll need to demonstrate the ability to contribute to a team environment as well as using your own initiative to manage your own workload. The role will also encompass the costing, building, selling and operating of our self-drive tour programme to our clients.

You must be organised, have excellent IT skills. You will also handle multiple and simultaneous priorities from a range of stakeholders and maintain a high level of performance.

Competencies for success – candidates MUST have:

• Work well on own initiative
• Good organisations skills
• The ability to negotiate
• Good communication skills, and telephone manner
• Strong administration skills
• Good interpersonal skills
• Excellent attention to detail
• Ability to work under pressure
• Willingness to travel where & when necessary
• Strong customer service principles and practices
• Able to take responsibility and prioritise own work
• Commercial awareness
• Excellent Excel skills
• Proficient in all other relevant computer applications (including but not limited to Microsoft software)
• An aptitude to learn new applications quickly
• Tour costings
• Flexible working attitude
• Good geographical knowledge
• Languages – advantageous but not essential – Main languages used French, German and Italian

Some of your responsibilities will include: Request space at hotels and negotiate rates as required and where appropriate; Research, obtain, negotiate, monitor, release and update supplier allocations;  Input information into the costing system for both scheduled and group tours; Ensure margins are in line with budget forecasts; Ensure all contracting and costing information is submitted and correct for the brochure deadline; To assist with answer incoming calls from customers and suppliers to take bookings, answer queries as necessary; To handle hotel complaints and troubleshoot issues as they arise; Continually build and improve client and supplier relationships, including visits when required; Ensure that the client receives individual attention regarding any queries and the supplier understands our business; Update and maintain the supplier database; Enter quotes onto the system, issue contracts to hotels along with back up material as necessary; Enter hotel rates onto the system and ensure all rates and allocations are kept up to date; Work closely with the Sales & Marketing Manager in the planning of our scheduled tour programmes and where necessary follow up on quotes and book any additional services required; Work closely with the group sales team in the planning of our group tours; Provide administrative support where necessary to the Operations team; Assist the operations team to adhere to supplier deadlines (e.g. payments, rooming lists, supplier release dates); Attend, oversee and promote Scenic Car Tours at applicable trade shows/events as required (Please note that this will entail some weekend work); Extra hours may be required to hit deadlines

To provide 24 hour emergency phone cover on a rota basis; Any other functions the company requires; Assist the Sales & Marketing Manager with website content if supplier changes arise;

We offer a relaxed and fun working environment, a casual dress code, onsite parking and an attractive benefits package including enhanced annual leave, pension, flexible working and a number of travel industry perks, as well as the opportunity for further training and development within this growing team.

This is a full time temporary contract covering a maternity leave, office based, working Monday to Friday, 9.00am – 5.00pm in Larkfield. Please forward your updated CV and a motivation letter explaining why you are best suited for the role. The Closing date to apply for the role is Friday 3^rd August, 2018.

NO AGENCIES PLEASE.