Tour Coordinator/Administrator

Tour Coordinator/Administrator

Job Type              Full time, Permanent

Salary                    £20K – £22k (dependant on experience)

Location:              Trowbridge

We are currently seeking a Tour Coordinator/Administrator to join Success Tours, an award-winning group tour operator which is part of the Albatross Group.

Role Overview

Our Tour Coordinator/Administrator plays an important role, working closely with your dedicated clients and suppliers building collaborative relationships to deliver outstanding tours.  To get a real understanding, client and supplier visits will be an essential part of your role as you will be responsible for coordinating all their tours and reconciling the finances whilst ensuring compliance with company procedures and processes at all times.

Skills for Success

• Strong communication skills with the ability to build excellent working relationships
• Effective workload management within a fast-paced environment
• Strong administrative skills with emphasis on attention to detail
• A strong sense of commercial awareness with the ability to negotiate with suppliers
• Good financial acumen
• Ability to remain calm under pressure whilst working to tight deadlines
• A willingness to learn and a flexible approach to all given tasks
• A desire to exceed customer service expectations, being sensitive to customer/supplier needs
• Positively contribute to a small team environment
• IT literate with proven database experience and MS Office knowledge

This is a full-time role, based in our offices in Trowbridge. Normal hours of work are Monday to Friday, 9.00 am – 5.00 pm (however additional hours will be required due to the nature of the role) in Trowbridge.

Albatross Benefits

• Annual Salary £20-£22k per annum
• 21 days Holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
• Pension
• Childcare Vouchers
• Employee Assistant Line
• Free Parking on Site
• Training and development
• Relaxed office environment and casual dress code
• Travel concessions and more.

The Albatross Way

To succeed at Albatross you are professional in nature and display the best characteristics of being human. You also care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

NO AGENCIES PLEASE