Simplification Support Officer

Job Title              Simplification Support Officer

Job Type              Full time, Permanent

Salary                    £27,000- £30,000

Overview:

One of the Key Priorities for The Albatross Group is simplification and the improvement of business processes. The Simplification Support Officer’s primary responsibility is to support the Group Project Manager in driving the simplification mission throughout the Group, helping to make the Albatross Group work more effectively as a whole than it does as the sum of its individual parts.

The Simplification Support Officer will take a leading role in the creation of complex yet user friendly solutions to fulfil business simplification requirements using a combination of Microsoft Products particularly Excel.

The Simplification Support Officer will work with the Group Project Manager and with all teams acting as a Champion of Excellence, a Champion of Simplification and a Champion of Knowledge Sharing.

Competencies for Success:

The Simplification Support Officer position requires a high level of general organisation as well as excellent communication skills combined with an ability to work independently, with various stakeholders or as part of a team. The ability to manage multiple priorities and projects for multiple teams/people along with the need to be both reactive and proactive is essential.

The Simplification Support Officer will demonstrate:

• Advanced Microsoft Excel skills with experience of complex formula creation.
• A good knowledge of Microsoft Excel VBA coding (Macro creation).
• Competence in the use of Microsoft Visio.
• The ability to create robust, well presented user-friendly solutions.
• Data analysis skills, the ability to spot anomalies and to write effective commentary on commercial reports.
• Excellent practical knowledge of the MS Office Suite and experience of and competence in bespoke booking systems.
• An autodidactic nature, an intrinsic desire to learn and to find solutions.
• Initiative and both the ability and the willingness to challenge when appropriate to make decisions with confidence.
• Strong completer/finisher tendencies, the ability to see long and complex projects and tasks through to a successful conclusion.
• The ability to interact at all levels with confidence and clarity, particularly when explaining technical solutions to non-technical staff, when training or when offering advice or assistance.
• Creative, strategic and lateral thinking with an awareness of the potential impacts as a result of change and with strong problem-solving skills.
• Meticulous attention to detail.
• A logical and systematic approach.
• Calmness when working under pressure and adaptability when demands and requirements change.
• Excellent time management skills; the ability to prioritise, to multi task and to work with tight deadlines.
• Commitment to the Albatross Group’s Vision, Mission, Core Values and the Albatross People Behaviours.

Key Responsibilities:

Simplification and Business Improvement responsibilities including;
Developing and adapting complex Excel templates including Macros / VBA coding to fulfil business simplification requirements, independent of complexity the solutions should, at all times, be user-friendly, robust and well presented; dealing with queries from users on all new and existing templates and tools, including investigating issues and applying fixes as necessary; assisting with ad-hoc tasks throughout the Group using Microsoft products particularly Mail Merge and Excel; acting as the first point of reference for user queries and offering guidance and, where appropriate, training on Microsoft Products.

Business Intelligence responsibilities including;
Ensuring the timely and accurate preparation, analysis and reporting of a variety of commercial information and statistics on a daily, weekly or monthly basis and preparing commentary on the reports that are produced; highlighting anomalies in commercial information and investigating causes or errors; acting as a point of reference, as and when required, for the sourcing, preparing, analysing and reporting of ad-hoc commercial information and statistic requirements; supporting the delivery of Key Performance Indicators (KPIs).

Project Support responsibilities including;
Supporting the Group Project Manager in the management of key projects to ensure delivery; attending project meetings and recording minutes and action points; preparing process flowcharts and user stories; coordinating development testing and recording feedback; coordinating data tidying and migration projects when required.

The Albatross Group offer a relaxed and fun working environment, a casual dress code, on-site parking and an attractive benefits package including enhanced annual leave, pension, flexible working and a number of travel industry perks, as well as the opportunity for further training and development.

This is a full time permanent contract, office based, working Monday to Friday, 9.00am – 5.00pm in Larkfield. Please forward your up to date CV and a motivation letter explaining why you are best suited for the Project Support Officer role.

NO AGENCIES PLEASE.