Sales Focused Tour Coordinator

Job Profile

Company: Albatross Travel                                                                          Location: Larkfield

Department: B2B Sales Team                                                                     Reporting to: Director of Sales

Role Overview

Support your account manager with your client base requirements, ensuring that they accurately meet both the coach operator and supplier expectations. Continually build and improve relationships with our clients and suppliers (including visits when required).

The Albatross Way

To succeed at Albatross you are not only professional in nature but you also display of the best characteristics of being a human being. You care about others, remembering that they are an individual and not a collective. You always aim to create a win-win outcome that benefits all parties. You will have the energy to exceed expectations using a passion to learn and adapt.

Key Responsibilities

• Embeds, promotes and demonstrates the Albatross Way and our ambition to develop our people with passion and energy
• Assisting the Account Manager to find suitable accommodation for clients tours
• Build and improve our product knowledge, attending product trips and familiarisation trips when required
• Maintain and improve company profit margins
• Assist the Account Manager to achieve/increase sales targets
• Ensure processes are being followed and all administration procedures are being implemented

Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.

Key Skills & Mind-Set

• Excellent attention to detail, grammar and numeracy as accuracy is important in the work we do.
• You are a people person, and have the ability to adapt your style to your audience.
• You are an excellent communicator having the confidence to speak to clients on the phone or in person. Empathetic listening and understanding of clients’ requirements.
• The ability and confidence to negotiate
• A highly organised individual who loves a challenge, is able to multi-task in this fast paced environment.
• You are able to make timely decisions and assess the impact those decisions may have.
• Desire to succeed, willingness to learn and a passion for travel
• Has a positive mind-set in all situations

Please note that this list is not exhaustive

What success looks like?

• Working effectively as One Team within the B2B Division in line with the Albatross Way
• You have satisfied clients that trust us and work with us year after year where possible with growth.
• You effectively manage your workload alongside your Account Manager
• You are respected by others whilst working effectively with all teams.
• Achievement of agreed sales, GTP and NOP targets alongside your Account Manager