Sales Focused Tour Coordinator

Job Title               Sales Focused Tour Coordinator

Job Type              Full time, Permanent

Salary                    £15,000-£17,500

We are seeking a Sales Focused Tour Coordinator to join our dynamic Team. This position is a great opportunity for a Sales Coordinator with a track record of effectively building and improving client relationships whilst providing a first class service.

Working as part of a team, you’ll need to demonstrate the ability to contribute to a team environment as well as using your own initiative to manage your own workload.

You must be organised, provide a 1^st class customer service and handle multiple and simultaneous priorities from a range of stakeholders and maintain a high level of confidentiality and integrity.

Competencies for success – candidates MUST have:

• Must be able to work well on own initiative and within the team
• Organisation skills are essential as well as an ability to prioritise workload
• Effective communication skills (internal and external)
• Strong use of English grammar (written and spoken)
• Friendly and professional telephone manner
• Be able to work under pressure and to deadlines
• Be sensitive to client needs (internal and external)
• Able to take responsibility for own work
• Strong administration skills and attention to detail
• A desire to exceed expectations in customer service
• A passion for travel
• A willingness to learn and a desire to succeed
• Commercial awareness and the ability and confidence to negotiate
• A firm commitment to the Albatross Group’s Core Values, Vision and Mission

Some of your responsibilities will include: Provide quoting, confirming and research support to the Albatross Travel Account Managers and be responsible for all allocated quotes within the individual client base; alerting relevant Account Manager immediately, when a complaint/out-booking arises; loading information onto TIF and keeping up to date where necessary; dealing with client/supplier queries and requests in relation to individual quotes; taking direction and instruction from each Account Manager; keeping clients & area reservations coordinators updated with all aspects of the quote; ensuring that the quote and tour screens are kept completely up to date, with relevant information; maintaining client database ensuring all information is kept up to date; checking and actioning all Intranet links (product warnings) relating to quotes; continually building and improving core product knowledge, including attending contracting trips and familiarisation events, when required; continually building client relationships by attending client visits with the account manager wherever possible; contact clients via telephone whenever possible.

We offer a relaxed and fun working environment, a casual dress code, onsite parking and an attractive benefits package including enhanced annual leave, pension, flexible working and a number of travel industry perks, as well as the opportunity for further training and development within this growing team.

This is a full time permanent contract, office based, working Monday to Friday, 9.00am – 5.00pm in Larkfield.

NO AGENCIES PLEASE.