Operations and Administration Support

Scenic and Continental Car Tours Operations and Administration Support

Package: Circa. £18,500, 25 days Holiday pa, Pension, Childcare Vouchers, Employee Assistant Line, Travel concessions and more.

The Role: Scenic and Continental Car Tours, part of The Albatross Group, are seeking Operations and Administration Support to join their dynamic and growing team. Working in Larkfield, this is a very varied and self-motivated role. Building, selling and operating self-drive tours to the Classic and Performance car market, you need to be well driven, passionate and have excellent communication skills.

Location: Larkfield

Type of role: Full time, permanent (part time hours will be considered but these must be over 5 days)

Hours of work: Mon – Fri 9.00 – 17.00 although additional hours will be required, especially at peak times. Part time working will be considered but this must be over 5 days per week.

Essential requirements:

• Work well on own initiative, take responsibility and prioritise own work
• Good organisations skills
• Good communication and telephone manner
• Strong administration skills
• Good interpersonal skills
• Excellent attention to detail
• Be able to work under pressure
• Strong customer service principles and practices
• Commercial awareness and the ability to negotiate
• Proficient in relevant computer applications (including but not limited to Microsoft software)
• An aptitude to learn new applications quickly
• Flexible working attitude
• Geographical knowledge

Responsibilities will include:

• Answering incoming calls from customers and suppliers to take bookings, answer enquires and questions, handle complaints, troubleshoot problems and provide information
• Updating and maintaining client and supplier database detail and continually building and improving client and supplier relationships
• Entering quotes onto the system and sending offers to clients, issuing contracts to hotels and clients along with back up material where necessary
• Assisting the  group’s  relationship  manager  in  planning  clients  programmes and where necessary follow up on quotes and book any additional services required
• Requesting space at hotels and negotiate rates where appropriate
• Issue customer invoices in line with the tour payment term and ensure that these are sent within the timelines
• Create and send accurate documentation to all relevant suppliers i.e. rooming list, passenger list, travel manifest, passenger numbers
• Prepare & issue passenger travel packs
• Attend, oversee and promote Scenic Car Tours at applicable trade shows/events as require (Please note that this may entail work over some weekends)
• To provide 24 hour emergency phone cover on a rota basis

Please provide a cv and a cover letter with your application outlining your suitability for the role, giving consideration to the essential requirements listed above.

If you think this sounds like the job for you, and you want to work for a company that puts people at the heart of everything they do then get in touch!

For more information on The Albatross Group and why we believe we are a great company to work for please see our website www.albatrossgroup.com and our Linkedin page – https://www.linkedin.com/company/1330258

NO AGENCIES PLEASE