Operations Focused Tour Coordinator

Position: Operations Focused Tour Coordinator

Department: B2B Support Team

Reporting to: Director of Operations

Location: Larkfield

Company: Albatross Travel

Brief description of the role

Continually build and improve client relationships (including visits when required) and ensure that they receive individual and respectful attention regarding any queries.

Competencies for success


Main responsibilities (core areas of work)

The Operations Focused Tour Coordinator is responsible for operating all tours within the individual client base in line with company procedures and processes.  This includes:



Please note that this list is not exhaustive.  At times the job role may be altered to help others complete their duties.


What does success look like?

Working effectively with the B2B operations, knowledge, contracting and accounts teams.

You have delivered improved service levels for everyone you work with.

Offering clients the best value for money whilst ensuring that they are happy to work with us year after year.

Client s are providing us with great feedback.

You lead by example and are respected by your team members.

A clean and up-to-date task pad

Increased number of clients working with us

Achievement GTP target

We are ‘Albatross People’ and support our core values


Key Performance Indicators/Measures


Achievement of margin targets.

Achievement of personal objectives in annual PDR

Adhering to Albatross response times

Staff Surveys

Client Surveys

Achievement of the Support Team key actions

Client feedback

We are ‘Albatross People’ and support our core values


Key relationships



Line Manager

All B2B Teams – Albatross Travel/ Albatross Europa/ Support/ Area Knowledge/ Marketing

All Service Teams – Group Contracting/ Supply & Service/ Accounts and IT

Chief Executive & Managing Directors



All key Stakeholders to include existing and future, suppliers and clients.