Information Coordinator

JOB ROLE;

Location:  Larkfield

Department: B2B Support Team

Company: Albatross Travel

Reporting to: Support Supervisor

Role Overview

Design, creation and distribution of customer travel documents to agreed specifications and deadlines. Continually build and improve relationships with our customers and suppliers (including visits when required).

The Albatross Way

To succeed at Albatross you are not only professional in nature but you also display of the best characteristics of being a human being. You care about others, remembering that they are an individual and not a collective. You always aim to create a win-win outcome that benefits all parties. You will have the energy to exceed expectations using a passion to learn and adapt.

Key Responsibilities

• Research, request, capture and update all supplier information required for future travel packs.
• Implement measures to improve our service, providing accurate information.
• Update and maintain our system and data base to show latest information.
• Review and design all customer/supplier information when unavailable.
• Oversee and review stock control relating to the Travel packs ensuring they coincide with budget, distribution dates and demand.
• Assist customers by collation of any other promotional material required whilst providing individual and respectful attention.
• Check and action all internal information shared that may affect the tour information.
• Demonstrates the Albatross Way on a daily basis

Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.

Key Skills & Mind-Set

• Excellent attention to detail with a proactive and creative approach.
• Ability to design and create visual marketing that inspires, informs and captivates customers using Photoshop, Illustrator and InDesign.
• You are a people person, and have the ability to adapt your style to your audience.
• You are an excellent communicator having the confidence to speak to all stakeholders on the phone or in person
• A highly organised individual who is able to use Excel on an intermediate basis.
• Has a positive mind-set in all situations

Please note that this list is not exhaustive

What success looks like?

• You have satisfied customers and suppliers that trust us and work with us year after year and client feedback on travel packs from the annual survey is positive.
• You effectively manage your workload according to internal task pad.
• All hotels & attractions have professional fact sheets created with a consistent design and are regularly updated.
• You are respected by others whilst working effectively with all teams.
• You have developed value-added service levels for everyone you work with.

This is a full time role, working Monday to Friday, 9.00am – 5.00pm in Larkfield.

Package:

Salary £20-24k (depending on experience), 21 days Holiday pa (plus 3 days office closure and a day off for your Birthday each year), Pension, Childcare Vouchers, Employee Assistant Line, Travel concessions and more.