Europa Account Manager

Job Title Europa Account Manager

Job Type Full time, Contract – Maternity Cover

Salary £20,000-£22,000

We are seeking a Europa Account Manager to join our dynamic Team. This position is a great opportunity for an accomplished communicator with excellent interpersonal skills.

You will be responsible for continuously building and improving client relationships and ensure that the client receives an excellent customer service according to their needs. Providing custom made quotes, completing sales and to regularly call prospects and explore new business opportunities to exceed an agreed target.

Working as part of a team, you’ll need to demonstrate the ability to contribute to a team environment as well as using your own initiative to manage your own workload.

You must be organised, provide a 1^st class customer service and handle multiple and simultaneous priorities from a range of stakeholders and maintain a high level of confidentiality and integrity.

Competencies for success – candidates MUST have:

Fluent in German and English (written and spoken)
Accomplished communicator with excellent interpersonal skills; both verbally and in writing
High degree of commercial/business acumen
A dynamic self-starter constantly demonstrating confidence and initiative
Proactive in developing accounts
Thorough understanding of the German wholesale and coach operating marketplace
Excellent organisational skills
High level of customer service excellence and attention to detail
The ability to work well under pressure
Patience and persistence to enable repeated calling to obtain the correct information and to obtain business at the correct moment for the client/prospect
A passion for travel and knowledge of both mainland Europe and UK & Ireland to a high level
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
A team player who willingly and actively promotes all of The Albatross Group brands
A professional, who at all times acts as an ambassador for the Albatross Group
Self-motivated with a desire to motivate others
Imaginative problem solving skills
Willingness to accept responsibility for error and to learn from mistakes

Some of your responsibilities will include: responsible for nurturing and growing existing accounts as well as seeking out new client opportunities; providing regular product feedback to develop existing and creative new product ideas with the team; ensuring that Albatross Europa delivers an excellent level of customer service throughout, from sales stage through to tour realisation; attending and promoting Albatross Europa and The Albatross Group as a whole at applicable trade shows/events in the UK; accompanying clients on product specific familiarisation trips/events to develop sales and promote client loyalty; dealing with any customer care issues for designated accounts including out bookings and/or complaints as appropriate; updating and maintaining client database details as and when required; producing regular reports and statistics in line with agreed reporting procedures as laid out by the B2B MD; exceeding mutually agreed annual sales and GTP targets; developing product knowledge by attending hosted and staff familiarisation trips and product buying trips; covering the Albatross Europa 24 hour on call phone; ensuring all supplier offers are negotiated effectively meeting the “behave with respect and integrity towards all of our stakeholders” Group value; promoting all of The Albatross Group brands to all clients/prospects

We offer a relaxed and fun working environment, a casual dress code, onsite parking and an attractive benefits package including enhanced annual leave, pension, flexible working and a number of travel industry perks, as well as the opportunity for further training and development within this growing team.

This is a full time temporary contract, office based, working Monday to Friday, 9.00am – 5.00pm in Larkfield.

NO AGENCIES PLEASE.