Area Reservations Coordinator Job Profile

Job Profile

Company: Albatross Travel                                              Location: Larkfield

Department: Area Reservations B2B                             Reporting to: Senior Contractor & Supplier Relations Team Manager

Role Overview

The Area Reservation Coordinators’ role is to provide and service the B2B sales team with sufficient ad-hoc hotel space which offers the client the best rate, brand standard inclusions and terms resulting in a win-win for Albatross, our customers and our suppliers. To also create strong and lasting relationships with our suppliers.

The Albatross Way

To succeed at Albatross you are professional in nature and display the best characteristics of being human. You care about others. You always aim to create a win-win outcome that benefits all. You have the energy to exceed expectations with a passion to learn and adapt.

Package

Salary £18.k pro rata, 21 days Holiday pa (plus 3 days office closure and a day off for your Birthday each year), Pension, Childcare Vouchers, Employee Assistant Line, Parking on site, Travel concessions and more.

This is a Full time, working Monday-Friday- 9am – 5pm in Larkfield.

Key Responsibilities

• Promotes and demonstrates the Albatross Way and our ambition to develop our people with passion and energy
• Requesting and resourcing ad-hoc space at hotels with the best group rates, inclusions and payment terms to suit the client’s needs
• Negotiate rates and inclusions with suppliers ensuring our brand standards are met
• Checking and returning hotel contracts
• Placing mystery tours, out bookings and extra space for events when required
• Communicate with the sales team to understand the needs of the client
• Load new ad-hoc hotel allocations with all of the correct information attached
• Providing quick, detailed responses with good service
• Working closely with the Group Contracting and Contracting Support Teams to ensure we are sourcing the best possible product using the team’s knowledge and expertise.
• Building relationships with hotel suppliers by telephone, email or face to face

Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.

Key Skills

• Communicate confidently on the telephone when speaking to suppliers
• Supportive to all team members and build positive relationships
• Demonstrates determination, motivation and patience to provide the best outcome possible, having an aspiration to succeed
• French/German speaking preferred
• Good time management and prioritisation of work load
• Looks for the win-win in all situations including with suppliers and negotiating
• Have a positive mind-set in all situations
• Able to take responsibility for actions and find the best solution to resolve any problems

Please note that this list is not exhaustive

What success looks like?

• Working efficiently and effectively with all team members within the division
• We all trust and respect each other across the B2B division
• Dashboard is up to date and enquiries turned around within set timeframe
• Suppliers and team members provide positive feedback for your effort and outcome